At www.kicksupz.shop, we take pride in delivering your carefully selected items with efficiency and care. Our streamlined process ensures that every order is meticulously packed and dispatched from our fulfillment centers within 1-2 business days. Whether you're updating your wardrobe essentials or exploring seasonal trends, our logistics network is designed to get your purchases to you seamlessly.

Processing typically takes 1-2 business days after order confirmation. Delivery timelines vary based on your location and selected shipping method. Domestic shipments generally arrive within 5-7 business days, while international deliveries may require 10-20 business days. Note that holidays or peak seasons may temporarily extend these estimates.

We offer the following shipping options:

• Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
• Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

All costs are calculated at checkout based on your order subtotal and destination.

We currently ship to most countries across North America, Europe, and select Asian/Pacific regions. Some remote locations or areas with customs restrictions may be excluded. During checkout, our system will automatically verify if we can deliver to your address. For specific inquiries about your region, please contact our support team.

Once your order ships, you'll receive a confirmation email containing:

• A unique tracking number
• Direct links to carrier tracking systems
• Estimated delivery window

Track your package anytime via our "Order Status" portal or the carrier's website. If tracking information doesn't update within 48 hours of shipment notification, please check your spam folder before contacting us.

While delivery delays are rare, they may occur due to customs inspections, weather events, or carrier logistical issues. If your package hasn't arrived within 5 business days of the estimated delivery date, please email [email protected] with your order number. For lost shipments, we'll initiate a trace process with the carrier and keep you updated throughout the resolution.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are separate from your order total and are typically collected upon delivery. We recommend contacting your local customs office for specific duty rates, as these vary by destination and product category. Unfortunately, we cannot reimburse these third-party charges or declare lower values on shipments.