Hey there! Ever had one of those days where you just want to talk to a real person? We get it. At Kicksupz, we’re not just another faceless online store—we’re a small team of sneaker enthusiasts who genuinely care about your experience. In fact, our founder, Jake, still replies to most emails himself. (Yeah, really!)
Whether you’ve got a question about sizing, need help tracking an order, or just want to geek out about the latest drops, we’re all ears. Here’s how to reach us:
Here’s the thing—we started Kicksupz because we were tired of impersonal shopping experiences. Remember that feeling when you walk into a local sneaker shop and the owner knows your name? That’s the vibe we’re going for. Last month, a customer suggested we stock wider sizes, and guess what? We did. (Thanks, Marcus from Phoenix!)
So go ahead, hit us up. Got a complaint? We’ll make it right. Found a better price elsewhere? Tell us—we might just match it. Seriously, we’re not perfect, but we’ll always listen.
P.S. If you’re emailing about a return, include your order # and a photo of the issue. It’ll help us speed things up. But no pressure—we’ll figure it out either way!
