At Kicksupz, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a gift and would like to return it, we will issue a store credit for the value of the returned item upon verification.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some financial institutions may require additional time to process the refund. If you still have not received your refund after this period, please contact your bank or credit card company as they may be holding the funds pending final confirmation.
If you've completed these steps and still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve it promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Kicksupz
Address: 4090 Chapmans Lane, Albuquerque, New Mexico
E-Mail: [email protected]
Phone: +1505-949-2511
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding major holidays.
